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Legal framework built around your account and withdrawals

When you open an account with tema 4d, your deposits via DANA, OVO, GoPay and QRIS sit in a verified wallet.

Verified account setup in secondsDANA, OVO, GoPay and QRIS deposits protectedWithdrawal verification on file
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tema 4d Legal framework built around your account and withdrawals
REACH OUR TEAM

How to contact us about your account and legal questions

Our support channels are open seven days a week to help with account issues, payment problems and legal questions.

Live Chat Available 24/7 in the lobby. Open your account and tap the chat icon at…
Email Support Send account or legal questions to [email protected]. We respond within 24 hours on weekdays.
In-App Help Tap the menu icon, then Help & Legal.
ACCOUNT SECURITY

How we keep your account and data secure

Every account at tema 4d uses encrypted login credentials and two-factor authentication when you enable it. Your payment information is encrypted end-to-end and stored in secure vaults we audit quarterly.

Encryption & Storage

Payment details and account balances are encrypted using industry-standard protocols. We store data in physically secured servers with backup redundancy.

Login Verification

Two-factor authentication via email or SMS is optional. Enable it in Account Settings. We log every login attempt and notify you of new devices.

Data Retention

We keep your account data and transaction history for twelve months after closure. Older records are archived unless local law requires extended retention.

Fraud Detection

Our system flags unusual withdrawal patterns and verifies large payouts manually. We contact you via your registered phone before processing flagged requests.

Access Requests

Request your full account data, transaction history or account closure through live chat. We deliver your data download within seven business days.

Policy Updates

We notify you of legal or policy changes via email 14 days before they take effect. You can review changes in the Legal section of your account menu.

Your legal rights and account questions answered

Yes. Open live chat and request a data export. We compile your account details, payment history and login logs into a single file and email it to your registered address within seven business days. No fee applies to this request.

Submit a closure request through Account Settings or live chat. We process the request within 48 hours. Any remaining balance is returned to your deposit method. Your account data is retained for twelve months for compliance, then deleted unless local law requires longer storage.

We match the withdrawal amount against your account balance and check that the destination payment method (DANA, OVO, GoPay, QRIS or bank account) matches your registered account. For requests above a certain threshold, we contact you to confirm. Verification typically takes under one business day.

Contact live chat immediately with the transaction ID and date. We freeze your account, review the transaction logs and either reverse the payout or escalate to our fraud team. Do not attempt to withdraw further; we investigate first to protect your funds.

Yes. Submit a data deletion request through live chat once your account is closed. We delete all personal data within five business days, except transaction records required by local law. A deletion receipt is emailed to you for your records.

Your deposits and withdrawals show in your bank or wallet statement as transfers to and from tema 4d. We do not hide transaction descriptions. Your payment provider may also send you notifications of each transfer.

You can request a temporary suspension from your Account Settings or contact live chat. Suspensions range from 24 hours to 30 days. During suspension, you cannot log in or withdraw funds. After the period ends, your account reactivates automatically unless you request permanent closure.

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